WELCOME ABOARD
We are delighted that you will soon be sailing with SeaDream Yacht Club. On behalf of the officers, crew and all of us ashore, we wish you a warm welcome. Yachting on SeaDream is different from big ship cruising. We have reviewed every detail to ensure that your stay aboard SeaDream I or SeaDream II is one you will want to return to again and again. The following information was compiled to assist you in preparing for your yacht voyage.
Should you have any questions please contact your travel professional or call us at
USA: +1-305-631-6100 or Norway: +47 410 40 122
You may also reach us via e-mail at info@SeaDream.com. Our website, SeaDream.com may also be helpful in answering questions about the SeaDream yachting experience.
Bon voyage! Sincerely,
Sudesh Kishore SVP, Hotel Operations SeaDream Yacht Club
TABLE OF CONTENTS
3 3 3 4 5 5 5 5 6 6 6 6 6 7 7 7 8 9 9 9
11
Amenities in Staterooms
SeaDream’s Balinese Dream Beds
Bedding
11 12 13 13 14 14 14 14 15 15 15 16 16 17 17 17 18 18 18 18 19 20 20
Deck Chairs
Air Conditioning
SeaDream Spa
Baggage / Luggage
Water Sports Marina
Language
Land Adventures
Passports & Visas
Gratuities Aboard
Guest Voyage Review
Electrical Appliances
Onboard Bookings
Laundry & Dry Cleaning
Visitors
Room Service
Embarkation
Shoe Shine
Disembarkation
Safe & Valuables
Safety at Sea
News Service
Disabilities
Clothing Aboard
Medical Services at Sea
Clothing Ashore
Children
Entertainment
Pets & Animals
Dining
Smoking Policy
Cocktail Lounges
Communications
Library
Tenders
Casino
Gift Orders
10 10 10 10 11 11
Boutique
Religious Services
Fitness Center
Money Matters
Golf Simulator
Concierge
Mountain Bikes
Mail & Messages
Pool
Hot Tub
The yacht is fully air-conditioned. Each stateroom has its own individually controlled thermostat you can adjust for your comfort. AIR CONDITIONING Most staterooms may be setup with either a queen size bed or two twin beds. Guests may select synthetic or down pillows through the Guest Registration process prior to embarkation. The following staterooms have queen bed configuration only: SeaDream I 203, 204, 207, 208, 303, 304, 315, 319, 322, 400 SeaDream II 204, 205, 208, 209, 304, 305, 315, 319, 320, 400 BEDDING • Refrigerator stocked with beer, soft drinks and water • BVLGARI ® bath amenities • Private safe • Hair dryer • USB Charging ports • Personalized yacht stationery • Entertainment system Flat-screen TV & DVD player • Direct-dial telephone • 24-hour Menu • Multi-jet shower massage • Luxurious SeaDream logo bathrobes and slippers • Internet access is available at an established charge. Please see “Communications” section for details • 110/220 volt outlets AMENITIES IN STATEROOMS
BAGGAGE / LUGGAGE
Though we take all reasonable care in the handling of baggage, SeaDream Yacht Club’s responsibility for lost, damaged or misplaced luggage and other personal property is limited to our handling on the yacht and limited by the Ticket Contract. We suggest that items such as camera equipment, jewelry, cash, medications, prescriptions or other similar fragile and valuable items contained in checked or unchecked baggage should be carried by the guest. For your safety, all guests and all baggage must pass a security checkpoint before boarding the yacht. The yacht’s crew will take your luggage to your stateroom and once you have unpacked, your room stewardess will store it under the bed in an area designed to hold the luggage. If you have lost baggage upon your air arrival you must contact the airline and file a claim, making sure to keep a copy or a reference to the claim form. Should the airline not be able to locate your baggage before the yacht’s departure, our staff aboard will hand over a copy of your lost baggage claim form to our local port agent, who will continue to assist you by obtaining information about your baggage from the airline. If your baggage is located after the yacht’s departure, our port agent will contact the yacht for further instructions. Please note that SeaDream does not assume any liability for the loss or delay of your baggage by the airline and/or the cost of forwarding. SeaDream strongly recommends that you purchase travel insurance that will cover the loss and/or delay of your baggage.
“The best vacation we have ever been on. The combination of relaxed atmosphere and impeccable service was perfect.”
Internet access is available in the Library at stationary desktop computers and within your stateroom with your own laptop. Charges for use of the internet are posted to your account. This also includes Wi-Fi. E-MAIL Passports – The only accepted form of identification by SeaDream is a valid passport regardless of the region our yachts are sailing. It should be valid for at least six months beyond your expected date of return and has blank pages for visas or authority stamps. Visas – Depending on your nationality, you may be required to obtain visas and/or immunizations. Failure to obtain the necessary documents may result in serious delays and additional charges during embarkation or denied boarding. Please check with a Visa source. PASSPORTS & VISAS Although English is the official language aboard, and all announcements and printed information are in English, the officers and the crew are international; so many languages may be spoken. LANGUAGE Electrical outlets of 110 and 220 volt are available in all staterooms. If you have any questions about the appropriate place to plug in shavers, hair dryers, etc., please ask your stewardess. Flat irons are not permitted in the staterooms due to fire hazard and the high heat it produces. ELECTRICAL APPLIANCES
LAUNDRY AND DRY CLEANING
Full laundry, pressing and dry cleaning services are available for a nominal charge. Your stewardess will take care of pick-up and delivery. Same-day service is standard if requested by 10:00 AM. For safety reasons, irons and ironing boards are not permitted in your stateroom.
Complimentary 24-hour room service is available from the menu found in your stateroom. ROOM SERVICE
Overnight service is available. Please see your stewardess. SHOE SHINE
For your convenience, each stateroom provides a private safe. SAFE & VALUABLES
“Everything from service to cuisine was first class. It is truly an experience we will never forget...”
CNN ® International is normally available 24 hours on the TV in your stateroom. World News reports are transmitted to the yacht by satellite and a printed copy may be collected at the Concierge Desk, Library and Top of the Yacht Bar. NEWS SERVICE
CLOTHING ABOARD
DINING
Whether daytime or evening, the general atmosphere aboard is elegant, yet casual (Country Club Casual). Shorts and other more casual attire are welcomed in the Topside Restaurant during breakfast and lunch. Swimsuits, brief shorts, exercise clothing and cover- ups should be reserved for pool side lounging, water sports, deck activities and the Spa. In the evening, suits, gowns, ties and tuxedos are not required. Instead, gentlemen wear casual attire such as trousers and a shirt. Ladies wear dresses, skirts or pants with casually elegant tops. Jeans, T-shirts or flip flop sandals are not permitted in the evening. Bermuda- style shorts are permitted in the evening at the Topside Restaurant, but not in the Dining Salon. Yacht clothing is casual yet elegant. We refer to it as “Yacht Casual”.
As exquisite as the most extraordinary dining experience ashore, the Dining Salon and Topside Restaurant aboard SeaDream I and SeaDream II feature elegant open seating dining. At lunch and dinner enjoy complimentary wines that are selected to enhance the menus of the day. SeaDream’s Sommelier will provide our Wine Cellar Menu offering a wide variety of excellent Old and New World Wines that are also available at an additional charge. In addition to restaurant service all guests may also enjoy: Early Riser’s Coffee & Freshly Baked Pastries – Deck 6 Served Daily at 7:00AM (weather permitting) Pool Bar – Deck 3 All Day Selection of Crudités & Dips, Fresh Fruit, Sandwiches & Baguettes Topside Restaurant Snack Station – Deck 5 2:30PM - 5:30PM Cocktail Party & Hors d’Oeuvres – Deck 3 Served at 6:30PM Dining hours may vary depending on the yacht’s sailing regions and will be posted in the Daily Program. If you require a special diet or special food items to be available aboard the yacht, please indicate this during the Guest Registration process and we will try to obtain your item(s). You may be charged for any non-standard item. Please reconfirm your request with the Hotel Manager or Maître d’hôtel upon embarkation.
CLOTHING ASHORE
Naturally, the weather on your sailing depends on the itinerary you have chosen. Layering your clothes always works best. For tropical voyages, bring light, loose fitting garments that can be paired with a lightweight jacket or sweater. If you wear glasses, it’s a good idea to pack an extra pair. Good walking, hiking and/or biking shoes are a must. Proper swim and summer wear is an excellent idea for those who enjoy the water sports equipment. When dressing to go ashore or while going on Land Adventures, you will want to take into consideration the customs of the countries you are visiting. Our staff will brief you on local requirements. Musical entertainment is provided during evening in various outlets of the yacht. DVD’s are available for your use from the Concierge Desk and can be played in your stateroom. ENTERTAINMENT
“Dining under the glow of what seemed like millions of stars I discovered a passion for yachting”
SeaDream I & II provide delightful public spaces to gather with fellow guests: Pool Bar – Deck 3 Open Daily 10:00AM - 6:00PM Main Salon Bar – Deck 3 Open for Pre-Dinner Cocktails 6:30 PM Piano Bar – Deck 4 Open for After Dinner Cocktails 9:30 PM - 3:00AM Top of the Yacht Bar – Deck 6 11:00 AM - 6:30PM / 9:30PM - 3:00AM COCKTAIL LOUNGES The Library on Deck 4 contains a large selection of books, ranging from classics to best-sellers, available 24 hours a day. Magazines are also available for your use while onboard. You will also find two stationary computers with standard business software for your use. Both internet access and e-mail are available at an established charge. LIBRARY Try your luck at blackjack and poker in the Casino on Deck 4. It is open every day at sea and 30 minutes after we sail when not restricted by local law. Specific hours will be listed in the Daily Program. Cash advances are permitted against your onboard account at a maximum daily charge of US $1,200 per day. A 4% charge will be added for cash on credit cards. Onboard credits cannot be used for Casino charges nor does SeaDream Yacht Club extend credit for casino use. Please note that yachts’ rules prohibit guests under the age of 18 from entering the gaming area. CASINO
The SeaDream Boutique is open when at sea. It offers designer jewelry, sunglasses, sports and yacht- wear as well as sunscreen and sundries. Due to local customs regulations, the Boutique may be closed while in port. Hours are listed in the Daily Program. BOUTIQUE
“All I have to do is what I want, when I want. Yachting aboard SeaDream is like being in a constant state of Bliss...”
The Fitness Center features treadmills, elliptical machines and recumbent bikes, all with flat screen TVs and DVD players and free weights. Chilled water and fresh towels are provided. The Fitness Center is open from 7:00AM - 8:00PM. For appointments outside of these hours, please contact the Spa. FITNESS CENTER The Golf Simulator is on Deck 6 forward. Select from 30 signature golf courses; clubs are provided. Should you need assistance, the Activities Manager will assist you. GOLF SIMULATOR Limited number of complimentary bikes are available on first come, first served basis for shoreside usage. Guests will need to sign out for the bicycle at the Concierge Desk. A helmet and lock will be provided. MOUNTAIN BIKES
SeaDream’s saltwater swimming pool is located on Deck 3. POOL
“Watching the sun come up while enjoying a freshly brewed cup of coffee and freshly baked Danish, Heaven...”
The fresh water Hot Tub is located on Deck 3 by the pool. HOT TUB
SEADREAM SPA
The SeaDream Spa is Thai certified and the only one of its kind at sea. Located on Deck 4, the Spa features 7 staff, a sauna and steam room. You may enjoy some of our treatments on deck in our open air, private massage area, cooled by gentle sea breezes. Yoga and Tai Chi sessions are offered daily on deck or shore side. The SeaDream spa offers a complete menu of services along with well-known brands like Sisley Paris ® , Thalgo ® , Harnn ® , Hermès ® , Essie ® , Cnd ® and Moroccanoil ® for both services and retail on board. The SeaDream Spa is open from 8:00AM - 8:00PM
SEADREAM’S BALINESE DREAM BEDS
SeaDream’s Signature Balinese Dream Beds are raised to provide unobstructed views with optional umbrellas for shade. The Balinese Dream Beds are located on Deck 6 and need not be reserved for use during the day. Should you wish to sleep under the stars, we will provide a special turndown service, please speak with the Concierge on Deck 3. SeaDream’s Signature Balinese Dream Beds are raised to provide unobstructed views with optional umbrellas for shade.
For appointments outside of these hours, please contact the Spa.
“Enjoying time on a Balinese Dream Bed... there is nothing quite like it”
Deck chairs are located on Deck 3 Poolside, and Deck 6 Forward. Guests can also enjoy the Balinese Dream Beds designed to provide unobstructed ocean views. All are abundant, complimentary and may not be reserved. DECK CHAIRS
When the yacht is at anchor and where weather conditions and local authorities permit, the yacht is able to lower a unique water sports Marina. Guests may enjoy swimming, snorkeling, kayaking, windsurfing, sailing, paddle boarding, water skiing and the use of personal water craft (Jet Ski ® / Wave Runner ® ). Guests may also relax on a floating island. A safety video must be viewed and a waiver must be signed by any/all guests prior to using any of the water sports equipment and the Marina. Guest agrees to follow the instructions of the sports staff to insure safety and meet local requirements. Children under the age of 18 years must be accompanied by a parent or guardian when utilizing any/all sports activity equipment. If you violate local laws and the yacht is fined this will be added to your onboard account. Using the water sports equipment is not allowed if guests have consumed alcohol. WATER SPORTS MARINA
Your next voyage may be booked onboard with the Club Director. That booking is eligible for a 5% -15% savings off the voyage fare. A 25% deposit is required to activate this savings. The deposit paid is fully refundable within 30 days after the onboard booking date. ONBOARD BOOKINGS A Guest Voyage Review questionnaire will be delivered to your stateroom near the end of the voyage. Your comments are requested and much appreciated. Be assured, SeaDream’s Executive Team reviews every comment. GUEST VOYAGE REVIEW SeaDream fares include gratuities. Simply writing a note of thanks may reward extraordinary service. For guests insisting on giving something extra we kindly ask you to make a donation to the onboard Crew Welfare Fund that benefits all crew members. GRATUITIES ABOARD
YACHTING LAND ADVENTURES
Enhance your experience with SeaDream’s custom- designed Yachting Land Adventures. Our professional staff onboard can also set up private arrangements such as individual guides and private car/drivers. Land Adventures are purchased on board. There will be a Land Adventure Request Form in your stateroom. Throughout your sailing there will be informative briefings, announced in the Daily Program, which will include shopping advice, and other practical suggestions for the ports you will visit. For detailed information on activities in each port, please visit our website www.SeaDream.com.
VISITORS
In ports of call, a limited number of visitors per stateroom are permitted, subject to security and safety conditions at the time. Visitor Requests Forms may be made pre-voyage or while aboard. A per person charge will be added to your onboard account. Included in this charge is the full menu selection, the complimentary wines, alcoholic and non-alcoholic beverages to accompany the meal and all gratuities. If you would like to invite guests for lunch or dinner, please notify the Hotel Manager or Maître d’hôtel at least 24 hours in advance.
“SeaDream’s Champagne & Caviar Splash, a fine way to celebrate the yachtsman in all of us!”
EMBARKATION
SeaDream yachts have limited facilities for guests in wheelchairs or for those with significant health conditions. Existing medical conditions or physical disabilities, which may call for treatment by the yacht’s medical staff or for assistance during embarkation, must be brought to the attention of SeaDream Yacht Club well in advance of departure. Complete information on wheelchair accessibility will be given to you at that time. SeaDream has alert kits for guests with hearing impairments that can be fitted to any stateroom. These kits include visual notification for the doorknocker and smoke alarm and there is a vibrating alarm and phone amplifier. Please notify in advance if this equipment is needed. Service dogs are permitted with the required documentation but may not be allowed to disembark at all ports. Stateroom 215 can be converted for wheelchair access and may be requested when making a reservation. DISABILITIES The yacht’s small, basic medical facility, staffed by a licensed, highly trained physician, is located on Deck 5. This facility is equipped to provide limited medical care for illness or accidents that may occur during the sailing, it is not intended for existing conditions. If you anticipate a need for medical services aboard the yacht, your special requirements must be cleared in writing with SeaDream Yacht Club. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health related items. Charges for medical assistance and medications will be billed to your onboard account. MEDICAL SERVICES AT SEA
Due to Customs clearance and Immigration procedures, guests should allow at least one hour after arrival at your disembarkation destination. Your arrangements for transportation should be made with this in mind. We recommend that you make your flight arrangements allowing ample time for ground transportation and the possibility of unforeseen delays. DISEMBARKATION SeaDream yachts are among the safest afloat, in full compliance with all US and international regulations. An emergency drill for guests will be held before the yacht sails from her embarkation port on each voyage. Attendance at these drills is mandatory, in accordance with International Maritime Law. Emergency procedures and lifeboat number are posted on the door of each stateroom. In addition to actively participating in the scheduled drills, we urge you to study this information carefully and to familiarize yourself with the use of life jackets, which are provided for every guest in their stateroom. Emergency telephone numbers are listed in each stateroom. SAFETY AT SEA Boarding time for guests is 2:00PM. As the amenities of passenger terminals vary greatly and some are not comfortable places to wait, we recommend that you do not arrive at the yacht’s berth before the time indicated. When making your airline flight arrangements, be sure to allow at least three hours between your scheduled flight arrival and the sailing time. Make sure you are at the correct pier before dismissing your transportation. Upon embarkation proper passport and visa documentation is inspected and collected and security clearance is required.
CHILDREN
There are no religious services aboard SeaDream I & II. However, the Concierge can assist you with special arrangements when the yacht is in port. RELIGIOUS SERVICES Gift Orders may be placed prior to departure. Gift possibilities range from fine champagnes, Wine Cellar credit, SeaDream Boutique items as well as Spa or onboard credit. Please contact our Reservations Department to request a Gift Order Form or to place your order. GIFT ORDERS Satellite telephone, facsimile, e-mail and internet access are available at established charges. Keep in touch with anyone around the world, by dialing directly from the telephone in your stateroom. To send a fax, simply bring it to the Concierge Desk or give it to your stewardess (forms are available in your stateroom and at the Concierge Desk). Incoming faxes and e-mails will be delivered to your stateroom. Internet access is available for a nominal charge in the Library at stationary computers and/or within your stateroom with your own device or one utilized from the yacht. COMMUNICATION YACHT TO SHORE / SHORE TO YACHT Unless local authorities dictate otherwise or weather conditions are unsafe, SeaDream uses an enclosed tender to take you ashore in the ports where the yacht anchors. TENDERS
SeaDream understands that there are very well-traveled children. For the ultimate comfort of all of our guests we request parents to manage the behavior of their children to ensure that the enjoyment of other guests is in no manner compromised. SeaDream yachts do not have childcare facilities. SeaDream follows local laws as it relates to the legal drinking age and this varies from 18 to 21 years of age. An adult must accompany travelers under 18 years of age aboard SeaDream I or II. Written permission from the parent or legal guardian is required if the accompanying adult is not the legal parent or guardian. Without written permission from the parents or proof of legal guardian, boarding will be denied.
Pets and animals are not permitted aboard except as noted in the “Disabilities” section. PETS & ANIMALS
SMOKING POLICY
SeaDream’s smoking policy onboard limits the use of smoking tobacco products only to certain areas on the outside decks. SeaDream respects our patrons’ personal decision to smoke but at the same time ensures that passive smoking should not be forced upon our guests and crew involuntarily. SeaDream’s humidors carry a fine selection of cigars for purchase. For the comfort and convenience of all our guests, cigars, cigarettes, electronic cigarettes and pipe smoking is permitted only at designated areas on Deck 3 and Deck 6 except during meal hours. Smoking inside the vessel is not permitted.
“Fabulous yacht, magnificent food, great people, superb service,...”
MONEY MATTERS
The Concierge Desk handles all money matters as well as guest inquiries. You will also find a wide variety of DVD’s, from action blockbuster hits to timeless classics. The DVD’s are complimentary and available for checkout at the Concierge Desk during opening hours 8:00AM - 11:00PM. CONCIERGE
The official currency onboard is the U.S. Dollar. Although most services aboard SeaDream I and II are included in your fare, charges will be made to your onboard account for noncomplimentary alcoholic beverages, selected services and personal items. Items and services include: • All non-complimentary alcoholic beverages • Dry cleaning, laundry and pressing service • Beauty salon, massage and other SeaDream Spa treatments • Satellite, faxes, e-mail, Wi-Fi and internet access • Yachting Land Adventures • Medical consultation and medication • Miscellaneous hotel and restaurant charges, such as those for entertaining guests • Boutique purchases • Special miscellaneous arrangements Please present one of your major credit cards, and sign a charge slip at embarkation. This will relieve you from settling your account at the Concierge Desk at the end of your voyage. A detailed statement will be delivered to your stateroom and processed automatically at the end of the voyage. Guests may use Visa ® , Master Card ® or American Express ® . Accounts may be settled with cash, traveler’s checks or credit card. We encourage you to carry your personal funds in the form of traveler’s checks, both for convenience and safety. Personal checks or letters of credit cannot be honored. Cash advances are permitted against your credit card at US $400 per card per day on a maximum of 3 cards and US $1,200 per day. A 4% charge will be added to all cash advances. The Concierge Desk handles all money matters and is available for any questions. Information will be available on board as to the most convenient exchange facility in each port.
MAIL AND MESSAGES
SeaDream I & SeaDream II may be reached as follows:
SeaDream I Norway: +47-21-03-86-00 USA: 1-281-886-5012 E-mail: sd1-concierge@SeaDream.com Fax: +47-21-03-86-09 SeaDream II Norway: +47-21-03-86-10 USA: +1-281-886-5018 E-mail: sd2-concierge@SeaDream.com Fax: +47-21-03-86-19
A hard copy of an e-Mail message will be delivered to the guests’ stateroom. If a guest is expecting a correspondence via e-Mail, sender should include guests name and stateroom number in the subject line of the message. Please note that file attachments larger than 4mb can not be accepted. Faxes will be delivered to guests’ stateroom. Outgoing and incoming faxes, messages and postage for letters or postcards will be charged to guests’ onboard account. Postage for outgoing letters and postcards is available at the Concierge Desk.
If you have any questions that have not been answered in this booklet, please contact your Travel Professional or SeaDream Yacht Club USA: 1-305-631-6100 or Norway: +47 410 40 122 Email: info@SeaDream.com
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